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Frequently Asked Questions


What sort of tasks might I be asked to be involved in as a Peer Supporter?

  • Tasks commonly include making contact with a veteran or their family members and providing an understanding ear; helping with advice and guidance on where to seek further help; assistance with forms and other paperwork; and navigating through other organisations for ongoing help.

  • We are very selective about assigning volunteers to more complex cases, and will usually do so on the basis of prior training, experience, background and in some cases professional qualifications. This is why we ask for detailed information during the application process.


I want to help but I’m not confident I would know what to do. Is volunteering as a Peer Supporter for me?

  • We carefully select which volunteers to assign to support veterans or their family members on the basis of prior training, experience, background and in some cases professional qualifications;


  • All volunteers asked to participate in a task are mentored by one of our experienced volunteer Operations Managers, who provide a briefing along with guidance and advice to the volunteer on the ground to ensure they have the support they need;


  • Volunteers are under no obligation to accept any request to help, and may withdraw at any time.


Is there any training available?

  • Currently there is minimal relevant training available for this type of work. No Duff is developing a Peer Supporter Course specifically to address this need. Once completed, the course will be rolled out in phases to volunteers across the country.


  • We utilise the background, experiences and qualifications of our volunteers, and are very selective of who we ask to support complex cases to mitigate any risks which is why we ask a lot of questions about service background and other skillsets. Any volunteer involved in a peer support task is mentored by one of our Operations Managers.


Why is a Police Vetting required for Peer Supporters?


  • A criminal record will not necessarily mean you are unable to volunteer – lived experience is a key aspect of peer support.


  • This is part of our overall risk management process where we may ask a volunteer to support a vulnerable person.


Why is there a mental injury question for Peer Supporters?


  • Training courses that deal with mental injury, or interacting with someone going through their own struggles can be highly detrimental to individuals who are either in active treatment, or have only recently been through their own difficulties. For the safety of the volunteer and the person in need of support, there may be a stand down period. This does not mean you are unable to volunteer.


What types of ID do you need to sight as part of the Police Vetting ID check?


Two forms of ID are required – one primary, one secondary, one of which must be photographic:


Primary IDs include:

  • Passport (NZ or overseas)

  • NZ Firearms license

  • NZ Full Birth Certificate (issued on or after 1998 - The Vulnerable Children Regulations 2015 states that a NZ Birth Certificate may only be used as a Primary identity document if issued on or after the 1st of January 1998 and carrying a unique identification number)

  • NZ Citizenship Certificate


Secondary IDs include:

  • NZ Driver Licence

  • 18+ card

  • NZ Full Birth Certificate (issued before 1998)

  • Community Services card

  • SuperGold Card

  • NZ Employee Photo Identification Card

  • NZ Student Photo Identification Card

  • Inland Revenue number

  • NZ issued utility bill

  • NZ Teachers Registration certificate

  • NZ Electoral Roll Record

  • International Driving Permit

  • Steps to Freedom Form


If the two identity documents have different names (e.g. a birth certificate contains the applicant’s maiden name and a driver licence contains their married name) evidence of a name change must be sighted such as a marriage certificate or statutory declaration.